Permission Errors when users attempt to open/create project

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Posted on by Bob Manjoney

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As of this morning, users are unable to access or create any CV projects, receiving the following error message:

Open project

Unable to open project due to missing permissions in the environment (REDACTED ORG NAME AND ENV ID). Contact your admin.

I am the Global Admin and no changes to users, permissions, configs, etc. have been made at all recently. Nothing currently reported in Service Health - but I did report it and they are /investigating/ although I am not sure where to report this problem exactly. Can anyone shed light/suggest troubleshooting steps or things to look for that might indicate where the problem may lie (assuming that it's a problem on our end until we are told otherwise).

Thanks,

Bob

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Tamara Sagert 6 on at

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Permission Errors when users attempt to open/create project

We are also having issues in our organization.
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Community member 6 on at

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Permission Errors when users attempt to open/create project

Hi everyone,
See this reply from a Dynamics 365 Support Engineer. It seems they were doing some cleaning up in the backend and we all had temporary licenses.
Community member 3 on at

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Permission Errors when users attempt to open/create project

We had exactly the same issue from 6-Feb till 13-Feb then it started working again without any action from us.
Community member 2 on at

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Permission Errors when users attempt to open/create project

Typing this out
Community member 15 on at

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Permission Errors when users attempt to open/create project

Randomly, ours has just started working again. We haven't been able to log a call with MS and have taken no action our side, done nothing with permissions or licences.

Thanks.
Community member 15 on at

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Permission Errors when users attempt to open/create project

Hi,

I've checked our tenant and we have the trial licence for Customer Voice and the one below which doesn't say trial:

We are an educational institution, not sure how much difference that makes. I'm checking with our licence provider to see if they can assist at all, but I suspect it's just going to start working again at some point and we will be none the wiser! I don't think there would be a licencing change of this magnitude without us getting advanced warning.

Thanks.
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Community member 6 on at

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Permission Errors when users attempt to open/create project

Hello everyone,
I have got a response from Microsoft, see the following from a 365 Dynamics Support Engineer:
Community member 8 on at

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Permission Errors when users attempt to open/create project

A security issue was reported related to Customer Voice:

https://secoperations.wordpress.com/2024/01/28/unusual-microsoft-365-phishing-campaign-spoofs-efax-via-compromised-dynamics-voice-account-2/?fbclid=IwAR3gAxvYXElFnLZZZtKnKMkDdrxig9Q8EbG6_ooUJ3dZAcG-_vGIV0YscI4

The resulting silence on the MS side may be due to patching or security operations in the background.

Not. Good.
Community member 6 on at

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Permission Errors when users attempt to open/create project

Anyone able to contact Microsoft? I'm in an endless loop where I can't contact them regarding Customer Voice because it wants special premier access id and password... We don't have one.
Community member 2 on at

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Permission Errors when users attempt to open/create project

Getting the same problem too!