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Customer journey - Send mail to marketing

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Posted on by Community member 2
Hi,
I have created a customer journey, where people how submit a form will trigger an email send to marketing.
I got one problem if the same people submit multiple forms - Dynamics blocks the email because of 'duplicate email'.
Example:
'Peter' submit form 1: Dynamics send the email to marketing
'Peter' submit form 2: Dynamics block the email to marketing, because of duplicate content
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Customer journey - Send mail to marketing
    Hi,
     
    I submitted two identical contacts in a row, but due to the form's duplicate match strategy, only one contact was created.
    Two emails were successfully sent to this contact in the journey.
     

    Best Regards,
    Dengliang Li
     

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