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Errors while posting Sales Return Order

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Posted on by Shaikh Zuber 57
Hi,
 
While posting the two different Sales return order, I am getting the below two error message for respective two Sales return order.
 
Can you please guide me how to resolve this issue.
 
 
 
Categories:
Sales
  • Jun Wang Profile Picture
    Jun Wang 3,925 Super User on at
    Errors while posting Sales Return Order
    the information on the post doesn't seem sufficient to troubleshoot the issue. could you advise what are the steps you take to create those sales return orders
    If the issue could be replicated, it will help for deep dive.
     
    Jun Wang
  • Suggested answer
    CU30040957-0 Profile Picture
    CU30040957-0 15 on at
    Errors while posting Sales Return Order
    Hi @Zubair,
     
    As per the screenshot attached by you, it can be seen that the Qty on Sales Return Line = 1, however, in the Item Tracking you've selected two rows defining 1-1 qty with the same lot no., I hope making correction in the Item Tracking Lines would resolve your issue.
     
    Please mark the answer verified if it helps you.
  • Shaikh Zuber Profile Picture
    Shaikh Zuber 57 on at
    Errors while posting Sales Return Order
    Hi Shauna,
     
    Please check the below three screenshots for your reference.
     
     
  • Suggested answer
    Shauna Langley Profile Picture
    Shauna Langley 569 Super User on at
    Errors while posting Sales Return Order
    Hi,
     
    Errors like this are usually down to issues with the item tracking.  Can you confirm if these orders relate to items that need to be lot tracked?  If so then I would check the items and confirm that the quantity on the line does not match the quantity defined on the item tracking.
     
    If you can send screen shots then that would be helpful.
     
    Thanks,
    Shauna

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