Muhammad Affan – Community Spotlight

Muhammad Affan is an experienced and innovative Solution Architect with expertise in Microsoft Dynamics 365 CRM, currently working in the Microsoft Business Application competency at EY Canada, and previously at Deloitte Canada. Before migrating to Canada, he gained valuable experience working with Microsoft partners in Sydney, Australia, where he honed his skills in delivering impactful CRM solutions across diverse industries. His professional journey began in the field of tax accounting, providing him with a deep understanding of business processes and client needs. A growing interest in low-code/no-code development ultimately sparked a career shift, leading him to the world of Microsoft technologies.

With over five years of experience, Affan has established himself as a trusted expert in Dynamics 365 CRM, specializing in Sales, Customer Service, Contact Center, and Customer Insights - Journeys. His enthusiasm for cutting-edge features and capabilities led him to co-host Canada's first Dynamics 365 Contact Center webinar in collaboration with Microsoft, highlighting its transformative impact on the public sector. Known for his ability to translate complex business challenges into scalable, practical solutions, Affan consistently helps organizations drive digital transformation and achieve meaningful results.

 

Beyond his consulting work, Affan shares his expertise through his YouTube channel, "Affan's Dynamics Journey," where he creates tutorials, offers tips, and explores best practices for Dynamics 365 CRM applications. His content empowers professionals and enthusiasts to unlock the full potential of the platform. Looking to expand his reach, Affan is also exploring podcasting opportunities to connect with a broader audience and share deeper insights into Microsoft technologies and innovations.

 

 

"What I value most about the Dynamics 365 community is the satisfaction of helping others find quick solutions, while also growing professionally. When I don’t know the answer, it pushes me to dig deeper, discover solutions, and contribute meaningfully, creating value for both myself and the community.".

Muhammad Affan – MS D365 CE Senior Functional Consultant