A colleague and I recently collaborated on ideas for a customer meeting we had
coming up. Special thanks to Steve Everett for the initial idea and the
subsequent narrative we developed. We aimed to address why, despite many
technological advanceme...
One of my favourite roles at Microsoft was the UK Technical Director for Global
Partner Solutions. I describe this role on my LinkedIn profile as “Delivering
Customer success through our Partners by focusing on business outcomes,
innovation and su...
Last week I shared perspectives on how building a Business Value Framework can
provide a clear, consistent and agreed upon financial basis to accelerate
investments for your solution. Today I thought I’d share a bit more about the
typical return o...
In my experience, one of the barriers to successful technology projects is the
lack of a clear, consistent and agreed upon financial basis on which the project
is undertaken and then measured. Although there have been many improvements in
investme...
An illustrative guide: How conversational UIs and agents simplify complex tasks,
demonstrating the transformative impact of AI on user experience, efficiency and
application design. There are many developments in the industry regarding
agents, whi...
Building from last weeks post about the shape of change where I set out that
there are two key ingredients needed to truly realise the business benefits that
technology promises and that is: Culture + Technology. You can’t do one without
the other...
I spend a lot of time talking to customers about technology, specifically how
technology can unlock business benefits, drive transformational change and
provide substantial outcomes for business. Quite some time ago I was provided
with the followi...
I frequently engage with organizations about AI, focusing on how to achieve
business objectives, measure ROI, and accelerate their AI journey, regardless of
whether they are just starting out or already advanced.One effective way to
consider poten...
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