Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by AM-03041216-0 0

How do we get help if "You are not a member of this organization" comes up when we try to access TOBI?

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Last replied Posted on by eromerof 104

Hello,   I have a doubt related with the mailboxes synchronization and D365 Customer Service. In this scenario I have two mailbox. One mailbo...

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Last replied Posted on by Jimmy Owen 14

Hi, I created a custom CoPilot Agent AI in CoPilot Studio and published it. It's goal is to assist and help end users of the Dynamics 365 CRM in ev...

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Last replied Posted on by BK-17051419-0 133

Hello, Timeline e-mail card customization is pretty confusing for me. How can I display the e-mail card in the timeline so that Header: column:&nb...

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Last replied Posted on by TK-25031055-0 2

Hi, I want to build a multi-tenant knowledge base for support agents that will be accessed by a bot built in Copolit Studio. My goal is that the ag...

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Last replied Posted on by PH-02041644-0 2

I have a project where the case is related to Multiple product.    From the product I would like to see all the related cases.   ...

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Last replied Posted on by Raphi 182

Hi I am currently setting up our dynamics 365 customer service environment and could not find a possibility to import holidays into the holiday scheduling for usage in the SLAs. I understand that it does not seem to be possible to progra...

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Last replied Posted on by CU20030939-0 8

Hi,   I'm trying to build portal site using power pages based on Dataverse tables. Instead of using built in form which is basically designed...

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Last replied Posted on by TP-31031842-0 4

How do I remove/hide the calendar, messages, files, and such section of our profile cards?

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