Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Broken Rich Text Edito...
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested answer

Broken Rich Text Editor on Description Field

(3) ShareShare
ReportReport
Posted on by JL-25020953-0 9
Hi there,
I have a problem with the Rich Text Editor: In one Environment, the Rich Text Editor is broken. It looks like this:

However, it should look like this:

In both Environments are exactly the same solutions in the same order and no active layer. Even the Customization.xml is identical.
The table or type of form doesn’t make any difference. It is broken in all places.
I tried to remove the Rich Text on the form and on the column and add them again in all combinations. It doesn’t make a difference.
Has anyone an idea, how I can fix my Rich Text Editor?
Best regards,
Jana
  • JL-25020953-0 Profile Picture
    JL-25020953-0 9 on at
    Broken Rich Text Editor on Description Field
    Thanks for your response.
    I tested the first three advises before. I cleared the cache and the cookies multiple times. Furthermore, I used different browses and double-checked all customizations on the forms and tables. The rich text editor is still broken.
    As you suggested, I used the dev tools to inspect the console, however I didn’t find any unusual errors, which could cause the problem.
    Could you give me an advice how to check the dependencies and libraries of the rich text editor? I tried to use the “show all dependencies button” on the column, however I couldn’t see the dependant libraries. It shows only the forms which use the column.
    Thank you very much and best regards,
    Jana
     
  • Suggested answer
    Holly Huffman Profile Picture
    Holly Huffman 1,790 on at
    Broken Rich Text Editor on Description Field
    Hi there! Good morning, evening, or afternoon - depending on where you are :) 
     
    apologies if you've tried some of this already; here are some thoughts: 
    - have you tried to clear cache and cookies? i know sometimes this can cause issues with how elements are displayed & clearing may resolve 
    - if you try to access the rich text editor in other browsers, do you get different results? 
    - are there any custom scripts or plugins being used? if so, can you review to ensure they aren't interfering with the editor 
    - double check that all dependencies and libraries used by the rich text editor are up to date
    - use the dev tools on the browser to inspect the console for any errors that could be causing the problem 
     
    hope this helps some! 
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,479 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,295 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Get batch job history log from D365 FO to Power Automate

Product updates

Dynamics 365 release plans