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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / D365FO Alerts Not Trig...
Supply chain | Supply Chain Management, Commerce
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D365FO Alerts Not Triggering – No Notification in Action Center

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Posted on by AM-25041101-0 2

Hello Microsoft Community,

 

I’m experiencing an issue with alerts in Dynamics 365 Finance and Operations where change-based alerts are not triggering any notifications, either in the Action Center (bell icon) or elsewhere, despite correct configuration.

Here’s a summary of the issue:

 

Created a change-based alert on a Purchase Order field (e.g., Delivery date or Purchase order status) using the standard "Create alert rule" option.

 The alert rule is enabled and set to "Record has changed," and email notifications are disabled (I only want Action Center notifications).

 The batch job for "Change-based alerts" is running, recurring every 1 minute, and has no errors in the batch history.

 I’ve run the alert batch job manually, and still no alert messages appear in the bell icon or in the "Alert messages" form.

 My user account has full System Administrator rights.

 There are no errors or exceptions in the batch job history.

 

If anyone has encountered this issue or knows of additional troubleshooting steps beyond batch job, feature enablement, and user roles — I would appreciate your input.

Thanks in advance for your help!

Categories:
Dynamics 365 Supply Chain Management
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  • AM-25041101-0 Profile Picture
    AM-25041101-0 2 on at
    D365FO Alerts Not Triggering – No Notification in Action Center

    Thank you so much for your help!

    I ended up deleting all the existing alert rules and re-creating them, and now everything is working as expected. The alerts are finally showing up in the Action Center.

    Really appreciate your time and support!

  • Verified answer
    Holly Huffman Profile Picture
    Holly Huffman 5,917 on at
    D365FO Alerts Not Triggering – No Notification in Action Center
    Good morning, afternoon, or evening depending on your location!
     
    Your setup appears correct, but there are a few additional areas you can check to troubleshoot why your change-based alerts in Dynamics 365 Finance and Operations (D365FO) are not triggering notifications in the Action Center. Here are some potential reasons and fixes:
     
    1. Check Alert Rule Scope & Data Changes
    • Ensure that the Purchase Order field actually changes in a way that meets the alert condition. If updates are happening via batch jobs or integrations, the system may not register them as manual record changes.
    • Try manually modifying a Purchase Order field (e.g., Delivery Date) and saving the record to see if the alert triggers.
    • Validate if alerts are working for other fields or tables to determine if the issue is specific to Purchase Orders.
    2. Verify User Notification Settings
    • Go to User Options → Preferences → Alerts and ensure that notifications in Action Center are enabled for your user.
    • If alerts are being sent but not showing in the bell icon, they might be disabled in user preferences.
    3. Check Alert Messages Table (SysAlertTable)
    • Run a query in SQL or the Table Browser to check if alerts are being recorded internally:
      SELECT * FROM SysAlertTable ORDER BY CreatedDateTime DESC
    • If alerts appear in the database but not in the UI, the issue could be related to UI visibility.
    4. Debug the Batch Job Execution
    • Since you confirmed the "Change-based alerts" batch job is running without errors:
      • Open System Administration → Batch Jobs and verify that the correct alert processing job is scheduled.
      • If needed, create a new batch job to trigger alerts and test it separately.
    5. Reset & Recreate the Alert Rule
    • Sometimes alert rules fail silently due to metadata issues. Try:
      1. Deleting the existing alert rule.
      2. Recreating it with the same conditions.
      3. Testing with a different field.
    6. Check for Known Issues & Updates
    • If none of the above steps resolve the issue, check if Microsoft has any known bugs related to alerts in your version of D365FO.
    • Verify if the latest hotfixes or system updates address alert-related problems.
     
    Please note: I teamed up with CoPilot AI to research and craft the best response to your question!
    Hope this helps some!

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