Dynamics Community Forum Thread Details

Email Conversation Transcript

when email conversation transcript adaptive cards render as HTML
i am using the OOB email template "conversation transcript email template"
any one face the same issue can help?

Thanks
Engy

Categories:

Omnichannel

Hi Engy,

It looks like you're encountering an issue where adaptive cards in your conversation transcript are rendering as raw HTML in the out-of-box (OOB) conversation transcript email template.

Possible Solutions:

Check Adaptive Card Support in Emails:
Unfortunately, most email clients don’t natively support adaptive cards as they are intended for web-based or chat environments (e.g., Microsoft Teams, Bot Framework). When emails are sent, these adaptive cards often render as HTML code. To address this, consider disabling the adaptive cards for email transcripts or formatting the email content to ensure compatibility.
Modify the Email Template:
You can adjust the OOB conversation transcript email template to exclude adaptive card content. Instead, you can use text-based placeholders or alternative formatting to present the information in a more email-friendly format.
- Go to Settings in Dynamics 365.
- Navigate to Templates > Email Templates and edit the "conversation transcript email template."
- Replace or remove adaptive card references, ensuring the email only includes supported HTML or plain text formatting.
Power Automate/Custom Logic:
If adaptive cards are crucial, you can create a Power Automate flow to process the conversation data and convert adaptive card responses into plain text or formatted data that is email-compatible. This way, you can preserve the card data but render it correctly in email transcripts.
Use Rich Text/HTML Formatting:
If you still want to keep rich formatting in your emails, consider converting the content into rich text or HTML formats that are more compatible with email clients. Adaptive card content can be presented as structured HTML tables or formatted sections, which will render correctly in most email systems.

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