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Hello guys,
I've installed store commerce on Windows and also on android device ( Adyen payment terminal ).
I have configured POS hardware profile, Registers and Store like on pictures below and on windows store commerce everything is working fine and I can process payment through Adyen payment terminal. Problems start when I try do same thing on store commerce on Android. There is and error called "Requested hardware station API is not found" and " There was and error comunicating with the hardware station", maybe anyone have idea what can be an issue ? Both Windows and android store commerce are working on same data but diffrent registers.
If it is working on iOS and not on android, I suspect the SSL used by Adyen is not trusted on Android. If you are using an industrial device from Zebra, Honeywell, etc, they don't receive root certificate updates very frequently. If you have a personal android device, it should work as they receive updates to CA frequently via OTA.
1. You can either try updating the android device to the latest available which might bring in the latest CA certificate. Also, make sure that the time zone and time are correct on your device. The handshake will fail sometimes if there is a significant time difference.
2. Based on the log you shared, Adyen is using Digitcert. Please download and install the "DigiCert Global Root G2" certificate and "GeoTrust TLS RSA CA G1" into the CA/Trusted Root certificate folder (I am not sure about the exact name as I don't have an android device). You can download a CRT or PEM certificate based on your device requirement.
www.digicert.com/.../digicert-root-certificates.htm
DigiCert Global Root G2
PEM FORMAT: cacerts.digicert.com/DigiCertGlobalRootG2.crt.pem
DER/CRT: cacerts.digicert.com/DigiCertGlobalRootG2.crt
GeoTrust TLS RSA CA G1
cacerts.digicert.com/GeoTrustTLSRSACAG1.crt.pem
cacerts.digicert.com/GeoTrustTLSRSACAG1.crt
How to install the certificate: www.digicert.com/.../official-list-trusted-root-certificates-android
Thank you sir for your willingness to help, at the time of payment by card on android devices there is such error log, it looks like there is some problem with certificates, maybe you have an idea where to look for a solution ?
I've used this on dedicated hardware station that was build in to android store commerce, funny thing is that same configuration work perfectly on IOS Store Commerce
{"ErrorResourceId":"Microsoft_Dynamics_Commerce_HardwareStation_PaymentTerminal_Error","LocalizedMessage":"There was an error communicating with the payment device. Check the device or see your system administrator.","ClassName":"Microsoft.Dynamics.Commerce.HardwareStation.PeripheralException","Message":"Hostname terminal-api-test.adyen.com not verified:\n certificate: sha1/lrhUg79d0mTzqg80CLwn+vrGnGM=\n DN: CN=*.adyen.com\n subjectAltNames: [*.adyen.com]","Data":null,"InnerException":{"ClassName":"System.Net.WebException","Message":"Hostname terminal-api-test.adyen.com not verified:\n certificate: sha1/lrhUg79d0mTzqg80CLwn+vrGnGM=\n DN: CN=*.adyen.com\n subjectAltNames:
Sorry, been a little busy over the week. I have the same configuration on my Contoso environment. I tested this by enabling and disabling the hardware station, I am not getting any errors when do the transaction on Store Commerce App on iOS. Can you try going to the select hardware station menu in POS and switch the Use Hardware Station Button to "No".
So I did everything like You mentioned but still getting error "There was an error communicating with the hardware station" on mobile Store Commerce, on Windows version everything is fine on thisame configuration. Maybe You have idea how to configure mobile version ?
Thanks for Your reply, my question is should i have set on store any hardware stations in this case? Dedicated/shared ? When I create dedicated hardware station on store, then it appears on terminal as a possible hardware station to choose.
We usually use network-connected peripherals for iOS and Android Store commerce apps. On the screenshot shared, I can see you are using a dedicated hardware station. The hardware profile listed has OPOS devices attached to it which may not work for mobile devices.
If you are simply testing the mobile app feature, Try creating a new hardware profile to which no devices are enabled (select none in the printer, Cash Drawer, etc). Use this hardware profile in the register (which is attached to the device ID you use for Android) configuration. Push 1090 and test.
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