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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / D365 Customer Service ...
Service | Customer Service, Contact Center, Fie...
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D365 Customer Service knowledge articles

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Posted on by DavidBest 43
Is there a simple way to upload PDF files as knowledge articles in D365 Customer Service? 
 
I have hundreds of PDFs that contain business processes etc and it seems illogical to have to ttype them into the knowledge article UI.
 
Additionally is there a way to link to sharepoint pages as knowledge articles?
 
I want to avoid manual entry of content.
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Customer Service

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