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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Not getting Alert noti...
Supply chain | Supply Chain Management, Commerce
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Not getting Alert notification

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Posted on by faiz7049 1,940
Hi Experts,
 
I have created an alert rule on Purchase Order field Approval Status==Approved. But not getting nether notification nor email.
 
I would like to know what steps I am missing. Test email is sent and received.
 
Your prompt action needed.
 
 
 
 
 
Thanks,
Faiz
Categories:
Dynamics 365 Supply Chain Management
  • faiz7049 Profile Picture
    faiz7049 1,940 on at
    Not getting Alert notification
    Hi Experts,
     
    I tried but not find where is there issue. So I am trying to debug the class VersioningPurchaseOrder. There is method setDocumentState() as shown below. Debugging on hitting when Purchase order submitted (DocumentState=Draft and InReview). I want to get DocumentSate=Approval then I can extend method and write business logic. 
      protected void setDocumentState(VersioningDocumentState _versioningState)
  {
      ttsbegin;

      if (this.isChangeRequestInReviewForDraftPurchaseOrder(purchTable, _versioningState))
      {
          this.updatePurchaseOrderHeaderDistribution();
      }

      purchTable.selectForUpdate(true);
      purchTable.DocumentState = _versioningState;

      if (purchTable)
      {
          // Update the drop shipment status
          if ( purchTable.MCRDropShipment
              && (purchTable.DocumentState == VersioningDocumentState::Approved || purchTable.DocumentState == VersioningDocumentState::Confirmed)
              && (changedRecord.TableId != tableNum(PurchLine)) ) // Line update should be handled in the PurchLineType update method. Lines are exluded here to avoid record update conflicts.
          {
              MCRDropShipStatusUpdate::updateDropShipStatus(purchTable);
          }

          if (!this.parmSkipUpdatePurchTable())
          {
              using (var purchTableSkipBusinessLogicContext = PurchTableSkipBusinessLogicContext::construct())
              {
                  purchTableSkipBusinessLogicContext.parmSkipUpdate(true);
                  purchTable.update();
              }

              this.updatePurchaseOrderHeaderDistribution();

              // If the buffer is shown in a form, we have to reread it to avoid version conflict

              if (FormDataUtil::getFormDataSource(purchTable))
              {
                  FormDataUtil::getFormDataSource(purchTable).reread();
              }
          }
          else
          {
              this.updatePurchaseOrderHeaderDistribution();
          }
      }
     
  • faiz7049 Profile Picture
    faiz7049 1,940 on at
    Not getting Alert notification
    Hi Amine & Danny,
     
    As you see my Event is "is set to:". Should I have to go System Administrator > Periodic Tasks > Alerts > Change base alerts or Due date alerts and run with batch group since this event is "is set to:".
     
     

    I also set "send externally".

    ​​​​​​​
     
    I am getting email only that batch job in completed.
     
  • Suggested answer
    Danny Bilodeau Profile Picture
    Danny Bilodeau 4,291 Super User 2024 Season 1 on at
    Not getting Alert notification
    Hi Faiz,
    Try with the "Send Externally" Boolean set at "Yes", to exclude that as a possibility:
     
     
    Also, as Mohamed suggested, these alerts are not in real-time.  You may need to have the Change Base alert batch job recurrence increased so that it runs more frequently. 
     
     
      
     
  • Suggested answer
    Mohamed Amine Mahmoudi Profile Picture
    Mohamed Amine Mahmoudi 10,964 Super User 2024 Season 2 on at
    Not getting Alert notification
     
    hope the following helps
     
    Best regards,
    Mohamed Amine MAHMOUDI

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