Configuring the inbox for service representatives | Getting Started with Dynamics 365 Shorts

"Getting Started With" #Dynamics365 continues with a look at how you can configure the inbox for service representatives in Dynamics 365 #ContactCenter. As an admin, you can now configure the inbox settings for customer service representatives to help improve live and asynchronous chat, plus you can also configure custom views and sort options for the inbox to display cases, conversations, emails, and voicemails. If you’d like to find out more, click the link below to visit #MicrosoftLearn today! https://aka.ms/d365shorts/configureinbox And don’t forget to head over to the #Dynamics365Community for more advice and the chance to connect with thousands of other users just like you. Click the link below to sign up and start exploring. https://aka.ms/d365shorts/joinus