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Customer experience | Sales, Customer Insights, CRM Welcome to the Customer experience forum!

Posted on by Scott_itD 530 Community Manager

Welcome to the Customer experience forum! We’re glad you're here! 🎉 Whether you’re interested in Sales, Customer Insights, Customer Voice, ...

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Customer experience | Sales, Customer Insights, CRM Change Apply Button text from 'Apply' to 'OK'

Last replied Posted on by HH-22102055-0 73

Good morning guys, Recently I've got a requirement to revise the text of Apply Button inside Recommendation from 'Apply' to 'OK'. This is b...

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Customer experience | Sales, Customer Insights, CRM Events Series in Real-Time Marketing

Last replied Posted on by CH-11121931-0 1

We're currently using Event Series in Outbound Marketing. The only current workaround we've found is to "Save As" a new event in Real-Time Marketing...

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Customer experience | Sales, Customer Insights, CRM Dyanmics Sales Entperise - Invoice Word Template Missing Details

Last replied Posted on by Steve Hohman 54

I have built Word templates for our various quote types, so I am familiar with the process and have been successful with multi-items quotes. T...

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Customer experience | Sales, Customer Insights, CRM Customer Insight Journey - hard bounce limit

Last replied Posted on by MG-01111147-0 2

Does anyone know what the limit contains for Customer Insight Journey regarding 'The hard bounce limit is 8%'? article: Email policies and susp...

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Customer experience | Sales, Customer Insights, CRM Random Exception when loading a Segment

Last replied Posted on by FF-31101023-0 4

We randomly get an Exception System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Exception 'ArgumentException' oc...

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Customer experience | Sales, Customer Insights, CRM Need Twilio to optout only for commercial purpose

Last replied Posted on by Sasi Bridzet 71

Hi Team, We are using Twilio to send SMS from Customer insights marketing journey. When customer tries to opt out from SMS , it should only opt out ...

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Customer experience | Sales, Customer Insights, CRM DOI Mails arn't send in new Microsoft Real-Time Journey

Last replied Posted on by JW-03040948-0 4

We are moving to new Real-Time-Journeys and are using the new Customer-Journey for DOI-Mail sending. The problem... The flow works perfectly but the...

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Customer experience | Sales, Customer Insights, CRM Cloud flow to receive Customer Voice survey responses

Last replied Posted on by Roland West 13

Hi, As I just started to work with D365 and Customer Voice, I was wondering is there a way to create a cloud flow where I can get survey responses and send them as an email to case owners and related people? BR, Roland

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Customer experience | Sales, Customer Insights, CRM Dynamics 365 Sales Professional trial | Sing-in problem for no admin users.

Last replied Posted on by ER-01040027-0 4

Hey team, We're facing an urgent issue with our Dynamics 365 Sales trial, which expires on April 29th. My colleagues are completely un...

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