Dynamics Community Forum Thread Details

Events Series in Real-Time Marketing

Hello CH-11121931-0,

You've accurately identified a critical issue with the transition from Outbound Marketing's Event Series to Real-Time Marketing (RTM) events. The "Save As" workaround is indeed cumbersome and loses significant functionality. Your observation that exposing the recurring event column in RTM replicates the Outbound behavior is insightful.

Here's a breakdown of the situation and the potential implications:

Understanding the Problem:

Outbound Marketing Event Series: Provides a robust way to manage recurring events.
Real-Time Marketing (RTM) Events: Lacks native Event Series functionality.
"Save As" Workaround: Inefficient and loses data.
Exposing Recurring Event Column: Triggers Outbound-like series creation in RTM.
Deprecation of Outbound Marketing (6/30/2025): Raises concerns about the future of the underlying code.

The Crucial Question: Code Dependency and Deprecation:

The core concern is whether the code that handles Event Series creation (triggered by the recurring event column) in RTM is:
- Directly dependent on Outbound Marketing components: If so, it will likely stop working after 6/30/2025.
- A shared component or a transitional compatibility layer: If so, it might continue to function, but this is not guaranteed.

Microsoft's Intent:
- Microsoft's intent with the Outbound Marketing deprecation is to fully transition users to RTM.
- Therefore, they are unlikely to maintain code that relies on Outbound-specific components.
- Microsoft is pushing all users to use the Real-time marketing, and to use the features that are contained within that product.

Risk:
- Relying on the exposed recurring event column as a long-term solution is risky.
- Microsoft could remove or change the underlying code without notice.

Recommendations:

Seek Official Clarification from Microsoft:
- Microsoft Support: Open a support ticket to inquire about the future of Event Series functionality in RTM.
- Microsoft Community Forums: Post your question in the Dynamics 365 Marketing community forums.
- Microsoft Documentation: Keep a close eye on Microsoft's official documentation and release notes for any updates.

Provide Feedback to Microsoft:
- Microsoft Ideas Portal: Submit a feature request for native Event Series functionality in RTM.
- Emphasize the importance of this feature for your business.

Explore Alternative Solutions:
- Power Automate: Consider using Power Automate to create recurring events.
  - You could create a flow that generates new event records based on a schedule.
- Custom Development: If necessary, explore custom development options to replicate the Event Series functionality.

Transition Planning:
- Begin planning your transition to RTM's native event management features.
- Avoid relying on the exposed recurring event column as a permanent solution.

Testing:
- Test the creation of events, after any feature updates from Microsoft, to make sure that the current functionality still works.

In summary, while exposing the recurring event column currently replicates the Outbound Event Series behavior, it's highly risky to rely on this as a long-term solution. Seek official clarification from Microsoft and explore alternative solutions.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.

My response was crafted with AI assistance and tailored to provide detailed and actionable guidance for your Microsoft Dynamics 365 query.

Regards,

Daivat Vartak

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